1. About Enigmart and These Terms
Enigmart is the marketplace of The Spiritual Connection, providing a space for approved independent Australian and New Zealand sellers to offer genuine, original and appropriately sourced spiritual, esoteric, creative and related products.
These Seller Terms & Conditions apply to anyone who applies to sell, lists products, or sells products through Enigmart. By applying to become an Enigmart Seller and accepting these terms, you agree to comply with these Seller Terms & Conditions, The Spiritual Connection’s applicable policies, and all laws and regulations relevant to your products and business.
Enigmart is a curated marketplace. Approval to become a seller is not automatic, and The Spiritual Connection reserves the right to approve or decline seller applications and product listings in accordance with these terms and the standards of the marketplace.
Sellers operate as independent businesses or individuals. Approval as an Enigmart Seller does not create an employment, partnership, agency or representative relationship between the seller and The Spiritual Connection.
2. Seller Eligibility
Enigmart is currently open to approved sellers based in Australia and New Zealand. Sellers must be at least 18 years of age and legally able to enter into agreements and conduct the type of business represented by their Enigmart store.
All prospective sellers must submit an application and receive approval from The Spiritual Connection before selling through Enigmart. Approval is at the discretion of The Spiritual Connection and may take into account the nature and quality of the products offered, their suitability for Enigmart, the information supplied in the application, and compliance with these Seller Terms & Conditions.
Sellers are responsible for ensuring that the information supplied in their application and seller profile is accurate and current. Approval applies to the seller and business described in the application and must not be transferred to another person or business without prior approval from The Spiritual Connection.
Sellers are responsible for complying with any legal, tax, registration, licensing or other requirements that apply to their own activities. Approval by Enigmart does not constitute legal, professional or regulatory approval of a seller or their products.
3. What May Be Sold on Enigmart
Enigmart is a curated marketplace for genuine spiritual, esoteric, creative and related products. Products must be appropriate to the character and purpose of the marketplace and must be accurately represented in their listings.
Physical products may include handmade or seller-created goods, spiritual and ritual items, botanical and aromatic products, books, artwork, jewellery, tools, supplies and other products accepted by Enigmart. Digital products may include original books, written resources, music, audio, artwork and other digital material where the seller owns or holds the necessary rights to sell and distribute that material.
The Spiritual Connection may decline or remove a product that falls outside the intended scope of Enigmart, is misleadingly presented, does not meet marketplace standards, or presents legal, safety, intellectual-property or authenticity concerns.
4. Handmade, Original & Authentic Content
Enigmart exists to support genuine creators, makers and spiritual practitioners. Sellers must honestly represent who made, created or produced the products they offer and must not misrepresent mass-produced, third-party or automated content as their own handmade, original or practitioner-created work.
Dropshipping is not permitted on Enigmart. Sellers may not list products that are purchased or fulfilled directly from mass-market suppliers, wholesalers or third-party dropshipping services and presented as the seller’s own handmade or original products.
AI-generated artwork, music and spiritual or divination readings are not permitted for sale on Enigmart. Sellers must not sell AI-generated creative work or use artificial intelligence to generate tarot, oracle, astrology, psychic, mediumship or other spiritual/divination readings and present that output as genuine human creative or practitioner work.
This restriction is directed at AI generating the substantive product or service being sold. It does not prohibit ordinary administrative or technical tools used to operate a business, such as spelling and grammar assistance, bookkeeping software, file conversion, image resizing or comparable tools that do not create the substantive work being offered for sale.
Sellers of digital or creative products must own the work or have all licences, permissions and intellectual-property rights necessary to sell and distribute it. Plagiarised, pirated, counterfeit or otherwise unauthorised material is prohibited.
5. Intellectual Property and Digital Products
Sellers must own, or have the necessary licences and permissions to use and sell, all intellectual property contained in their products and listings. This includes written material, photographs, artwork, illustrations, music, audio, video, designs, logos and other protected material.
Sellers must not upload or sell pirated, plagiarised, counterfeit or otherwise unauthorised material. This includes reproductions, adaptations or compilations where the seller does not have the legal right to reproduce or commercially distribute the underlying work.
Sellers offering digital products are responsible for ensuring that customers receive the files or access described in the listing and that product descriptions clearly explain what the customer is purchasing, including relevant file formats, usage restrictions or licence conditions.
The Spiritual Connection may remove material that appears to infringe intellectual-property rights and may request evidence that a seller owns or has permission to sell particular content.
6. Spiritual, Magical and Ritual Products
Enigmart welcomes products connected with a broad range of spiritual, magical, esoteric and folk traditions. Sellers must describe such products honestly and must not represent spiritual beliefs, traditions or personal practices as scientifically or medically established facts where this is not the case.
Products associated with protective, banishing, binding, hexing, cursing, domination or other practices commonly described as grey or darker forms of magick are permitted where lawful, but their nature and intended traditional or spiritual use must be clearly disclosed in the product listing. Customers should be able to understand what they are purchasing before completing an order.
Sellers must not use fear, threats or claims of supernatural danger to pressure customers into purchasing products or additional services. Claims that a customer is cursed, possessed, spiritually endangered or requires further purchases to prevent harm must never be used as a sales tactic.
Enigmart does not guarantee the spiritual, magical, energetic or metaphysical effects attributed to any product. Sellers may describe traditional uses, personal practices, spiritual beliefs and historical associations, but must not guarantee particular supernatural outcomes.
7. Product Safety, Health Claims and Legal Compliance
Sellers are responsible for ensuring that their products are lawful to sell and comply with any safety, labelling, packaging, ingredient, import, biosecurity or other regulatory requirements that apply in the seller’s location and in any destination to which the seller offers delivery.
Products intended for use on or around the body, including oils, perfumes, incense, herbs, botanical preparations and similar products, must be accurately described and accompanied by appropriate ingredients, directions, cautions or safety information where applicable.
Sellers must not make false, misleading or unsupported claims that a product can diagnose, treat, cure or prevent a disease or medical condition. Spiritual, traditional or historical uses may be described as such, provided they are not presented in a way that misleadingly substitutes the product for appropriate medical care.
Sellers must not list products that are illegal, unsafe, recalled, counterfeit, unlawfully obtained or otherwise prohibited by Enigmart. The Spiritual Connection may remove or suspend a listing where there is a reasonable concern about its legality, safety, authenticity or compliance with marketplace standards.
Sellers remain responsible for understanding the laws and regulations applicable to their products. Acceptance of a listing by Enigmart does not constitute confirmation that the product satisfies every legal or regulatory requirement.
8. Product Listings and Pricing
Sellers are responsible for ensuring that every Enigmart listing is accurate, complete and not misleading. Product photographs, descriptions, dimensions, ingredients, materials, quantities, condition and other relevant characteristics must fairly represent the product the customer will receive.
Where a product is handmade, vintage, naturally occurring or individually produced and variations may occur, this should be clearly explained in the listing. Sellers must not use photographs or descriptions that materially misrepresent the appearance, origin, quality or nature of a product.
Sellers are responsible for setting their own product prices. Prices must be genuine and must not be manipulated to create misleading discounts, false savings or deceptive promotional claims.
Any additional costs that a customer may reasonably need to know about, including shipping charges where applicable, must be disclosed through the Enigmart listing and checkout process.
Sellers must keep their listings, prices and availability reasonably current and must promptly update or remove products that are no longer available.
9. Orders, Shipping and Delivery
Sellers must comply with the consumer protection laws applicable to their sales, including the Australian Consumer Law and, where applicable, the New Zealand Consumer Guarantees Act and Fair Trading Act.
Sellers must provide remedies required by law where products are faulty, unsafe, materially different from their description, unfit for their stated purpose, not supplied as agreed, or otherwise fail to meet applicable consumer guarantees. A seller’s own returns policy must not remove or restrict rights that customers are legally entitled to exercise.
Sellers are not required by these Enigmart terms to accept a return solely because a customer has changed their mind, unless the seller has offered a change-of-mind return policy or applicable law requires otherwise.
Sellers must respond reasonably and promptly to customer concerns relating to faulty products, incorrect orders, missing deliveries, damaged goods or other fulfilment problems and should attempt to resolve legitimate complaints directly with the customer.
Where a refund, reversal, chargeback or other payment adjustment relates to a seller’s order, Enigmart may adjust the seller’s commission or payout to reflect the amount refunded or reversed. Amounts already paid to a seller may, where appropriate and lawful, be deducted from future seller payouts or otherwise recovered.
The Spiritual Connection may assist in facilitating communication or reviewing a marketplace dispute but does not replace the seller’s legal responsibilities to the customer.
11. Enigmart Fees, Payment Processing and Seller Payouts
Enigmart currently operates on a commission model under which the seller receives 90% of the applicable product sale amount and The Spiritual Connection retains a 10% marketplace commission, subject to any adjustments described in these terms.
Payment-processing fees associated with a seller’s transaction are borne by the seller and may be deducted from the seller’s commission before the final payout amount is calculated. The amount ultimately payable to a seller may therefore be less than 90% of the original product sale amount.
Seller earnings become eligible for payout only after the relevant order has been completed, any applicable clearance period has passed, and the order is not subject to a refund, reversal or other issue that prevents payout. Enigmart currently applies a 24-hour clearance period following order completion before otherwise eligible seller earnings are cleared for payout.
Sellers may select from the payout methods made available by Enigmart and are responsible for providing complete and accurate payout information. Available methods may include PayPal and bank transfer. The Spiritual Connection is not responsible for delays or failed payments resulting from incorrect payout information supplied by the seller.
Sellers may select an available payout frequency, which may include daily, weekly or monthly payout processing. A selected payout frequency indicates when eligible balances are ordinarily included in a payout batch and does not guarantee that funds will arrive in the seller’s account on a particular day or at a particular time.
Refunds, partial refunds, payment reversals, chargebacks and similar adjustments may reduce an unpaid seller balance. Where an adjustment occurs after the relevant earnings have already been paid, The Spiritual Connection may offset the corresponding seller amount against future payouts or otherwise seek repayment where appropriate.
The Spiritual Connection may temporarily withhold a payout where reasonably necessary to investigate a refund, chargeback, suspected fraud, payment dispute, account security concern, breach of these Seller Terms or another material issue relating to the transaction or seller account.
Enigmart’s commission rates, processing arrangements, payout methods or payout schedules may change in the future. Sellers will be given reasonable notice of material changes where practicable, and changes will not retrospectively alter commissions already earned under a completed transaction except where an adjustment such as a refund, reversal or chargeback applies.
12. Seller Conduct and Customer Communication
Enigmart Sellers are expected to communicate with customers honestly, respectfully and in good faith. Sellers should respond to reasonable customer enquiries within a reasonable period and communicate promptly where an issue may affect an order, delivery or digital product.
Where Enigmart provides an internal messaging or communication system, sellers should use that system for communications relating to marketplace transactions wherever reasonably practicable. Sellers must not use customer information obtained through Enigmart for unsolicited marketing, unrelated commercial activity or any purpose inconsistent with the transaction or applicable privacy law.
Sellers must not harass, threaten, intimidate, discriminate against or deliberately mislead customers or other members of The Spiritual Connection. Sellers must not pressure customers to make additional purchases or exploit a customer’s emotional, spiritual, financial or personal vulnerability.
In particular, spiritual or esoteric beliefs must never be used to frighten or coerce a customer into spending money. Sellers must not tell customers that they must purchase additional products or services to remove a curse, avoid supernatural harm, protect themselves or another person, or prevent a predicted negative event.
Sellers must not attempt to manipulate Enigmart transactions in order to avoid applicable marketplace fees or protections. Where a customer relationship originates through an Enigmart product listing or transaction, sellers must not improperly pressure customers to complete that transaction outside Enigmart for the purpose of avoiding marketplace fees.
13. Reviews and Marketplace Integrity
Reviews and other customer feedback are intended to help members of The Spiritual Connection make informed decisions and to support trust within the marketplace. Sellers must not create, purchase, arrange or encourage false or misleading reviews.
Sellers must not review their own products through another account, arrange reciprocal or fabricated reviews, offer undisclosed incentives in exchange for favourable reviews, or pressure or threaten customers to alter legitimate feedback.
Sellers may respond professionally to reviews and may report content they reasonably believe is fraudulent, abusive, unrelated to the transaction or otherwise contrary to The Spiritual Connection’s policies. Disagreement with a customer’s opinion alone is not grounds for removal of a review.
The Spiritual Connection may moderate or remove reviews where reasonably necessary to address fraud, abuse, privacy concerns, unlawful material, manipulation or other breaches of platform rules.
14. Suspension, Removal and Account Closure
The Spiritual Connection may decline an application, suspend a seller account, remove or restrict a product listing, or withdraw selling privileges where reasonably necessary to protect customers, other users, the marketplace or The Spiritual Connection.
Reasons for action may include serious or repeated breaches of these Seller Terms, fraudulent or misleading conduct, prohibited products, intellectual-property infringement, misuse of customer information, manipulated reviews, unauthorised dropshipping, prohibited AI-generated products or readings, unresolved customer complaints, payment or chargeback concerns, unlawful conduct, or behaviour that materially undermines the integrity or safety of the marketplace.
Where appropriate, The Spiritual Connection may contact the seller and provide an opportunity to explain or correct an issue before further action is taken. Immediate restriction or suspension may nevertheless occur where reasonably necessary because of fraud, safety, legal, payment-security or other serious concerns.
Sellers may cease selling through Enigmart, subject to completing or resolving outstanding orders, customer obligations, refunds, disputes and amounts owed. Closing or losing access to a seller account does not extinguish obligations arising from transactions completed before closure.
The Spiritual Connection may retain records relating to seller transactions, applications, disputes and account activity where reasonably necessary for legal, financial, security, administrative or regulatory purposes and in accordance with applicable privacy requirements.
15. Changes to These Seller Terms
The Spiritual Connection may update these Seller Terms & Conditions from time to time to reflect changes to Enigmart, marketplace features, fees, payment arrangements, legal requirements or platform policies.
Where a change materially affects existing sellers, The Spiritual Connection will take reasonable steps to provide notice before or when the change takes effect. Continued use of Enigmart as a seller after updated terms take effect constitutes acceptance of the updated terms where permitted by law.
Material changes will not retrospectively remove rights or obligations that have already arisen from completed transactions except where required by law or where an adjustment is expressly permitted under these terms.
16. Relationship Between Sellers, Enigmart and Customers
Enigmart is operated by The Spiritual Connection as an online marketplace through which approved independent sellers may offer products to customers. Unless expressly stated otherwise, products listed by independent sellers are supplied by those sellers and not by The Spiritual Connection.
Sellers are responsible for their own products, listings, business activities, fulfilment and obligations to customers. The Spiritual Connection provides and administers the marketplace platform, payment and seller-account infrastructure and associated services but does not become the manufacturer, creator or supplier of an independent seller’s product merely because that product is listed or purchased through Enigmart.
Nothing in these terms is intended to exclude, restrict or modify a right, guarantee, remedy or liability where doing so would be unlawful.
Nothing in these Seller Terms creates an employment, partnership, joint venture, franchise or agency relationship between an Enigmart Seller and The Spiritual Connection.
17. Privacy and Seller Information
Sellers must handle personal information obtained through Enigmart only to the extent reasonably necessary to fulfil orders, provide customer service, resolve disputes or meet legitimate legal and business obligations.
Customer names, addresses, contact information, order details and other personal information must not be sold, disclosed, harvested or used for unrelated marketing without an appropriate lawful basis or consent.
Seller information supplied to The Spiritual Connection may be collected, stored and used for marketplace administration, application assessment, payments and payouts, fraud prevention, dispute resolution, legal compliance and other purposes described in The Spiritual Connection’s Privacy Policy.
Sellers are responsible for maintaining the security of their Enigmart and The Spiritual Connection account credentials and should promptly notify The Spiritual Connection if they reasonably believe their account has been accessed without authorisation.
18. Governing Law and Consumer Rights
These Seller Terms & Conditions are governed by the laws applicable in New South Wales, Australia, subject to any mandatory laws or rights that apply in another jurisdiction and cannot lawfully be excluded.
Nothing in these Seller Terms is intended to exclude, restrict or modify any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, including rights arising under the Australian Consumer Law and, where applicable, New Zealand consumer protection legislation.
If any provision of these Seller Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Questions About These Terms
Questions about these Seller Terms & Conditions or selling through Enigmart may be directed to The Spiritual Connection through the contact details provided on the website.
By applying to become an Enigmart Seller, you confirm that you have read, understood and agreed to these Seller Terms & Conditions.